Usually 99% of the time the packages are delivered successfully without any hassles. We use branded cargo companies like Fedex, DTDC, DHL , UPS , etc., but still if there is any loss of package during transit, that is after we have shipped from Manek Ratna, then things are beyond our control and we would try our best to get your package traced but would not be liable to bear any financial loss caused due to loss of package.