On receiving the package the first thing you do is to take the total count of the products as mentioned in the invoice which is there in your my account section. If you find any product which you have not received then please mention the SKU of the product along with its color and email us on support@manekratna.com within 24 hours of receipt of the package.

For missing products there are 2 possibilities :
Products were at our office and they were missed in packaging from our end. (This is very rare once the product is in your invoice), our team will investigate this thoroughly and get back to you. If we find any products which are in our office we will refund the remaining products amount or adjust the same in your next order.
Products go missing after the package is dispatched from our office during transit, in this case we will try our best to discover missing products by coordinating with the courier company. Manek Ratna will not be liable to bear any financial loss caused due to products missing during transit, since this is beyond our control.